To gain insight into the effectiveness of humanitarian assistance from the perspective of those who received it, Fritz Institute engaged local research partners to embark on a series of in-person surveys to measure aid beneficiary satisfaction. In all, over 6,000 households affected by disasters were surveyed, looking across aid agencies, forms of assistance, countries and time.
Continuing our investigations of the impressions of people affected by natural disasters worldwide, Fritz Institute surveyed 123 people affected by the July 2006 tsunami on the island of Java. As trained research teams were already on the island to assess the humanitarian impact of the May 2006 earthquake, the research was able to commence within one week of the occurrence of the tsunami. The timing provided the research partners a unique opportunity to immediately tap into the perceptions of assistance provided by various relief actors. Replicating the approach of previous surveys, respondents were asked about the damage and loss suffered, perceptions of aid needed and aid received, providers of aid, and their satisfaction with the timeliness and adequacy of the assistance.
One month after an earthquake struck Indonesia's island of Java in May 2006, Fritz Institute initiated a survey of 504 affected households in a continued effort to understand the outcomes of humanitarian assistance from the perspective of those it seeks to help. As in previous surveys, aid recipients were asked about the assistance needed and received, and their satisfaction 48 hours and one month after the earthquake. The timing of the fieldwork enabled the interviewers to also ask affected households about the emergency response to the Mt. Merapi volcanic activity. It is hoped that such systematic and successive studies will provide insight into common challenges encountered with the type of aid distributed and the process of aid distribution.
To assess the effectiveness of the Pakistan earthquake relief and rehabilitation efforts, Fritz Institute conducted a survey of 621 affected households to gauge their perceptions of the damage, loss, and humanitarian assistance provided. Household interviews were conducted in the local language by interviewers from the region. Building on the large-scale, quantitative surveys of aid recipients Fritz Institute conducted after the South Asia tsunami and Hurricane Katrina, it is hoped that this ongoing research of beneficiary perceptions will provide insight to donors, policy makers, governments, and humanitarian agencies about the factors that influence the effectiveness of humanitarian aid.
To measure the perceptions and experiences of aid recipients in the Hurricane Katrina-impacted regions of the United States, Fritz Institute partnered with Harris Interactive to conduct surveys of 1,089 affected individuals. Incorporating a mix of online, telephone and in-person methodologies, the survey captured a wide geographic scope and was able to target those less likely to have access to email and those who fall into lower income or minority groups. By creating a fair and efficient feedback system that is inclusive of all disaster victims, Fritz Institute hopes to draw attention to the successes and inadequacies of relief services in the aftermath of Katrina so that lessons learned can be applied to future relief efforts. To learn more, please visit our South Asia tsunami program page
Southeast Asia tsunami
To learn more, please visit our South Asia tsunami program page.
Fritz Institute conducted the first survey of aid beneficiaries across organizations, countries and time in response to the South Asia tsunami. In partnership with TNS, a global social science research organization with a local presence in the affected countries, the Institute undertook a large-scale quantitative study of aid recipients in Indonesia, India and Sri Lanka. These surveys, which included interviews with over 4,000 families from hundreds of affected villages, provide a record of the destruction of the tsunami, the devastation on the lives and livelihoods, their perceptions of the quality, effectiveness and appropriateness of aid, and the challenges that they continue to face.